Junior Business Analyst

ABOUT 800 STORAGE As a Junior Business Analyst, you will work closely with our operations and leadership teams to understand how our business works, identify opportunities for improvement, and support projects that make our processes more efficient. You'll gain hands-on experience across Sales, Customer Service, Warehouse, and Movers while learning how to use data, process mapping, and automation to improve operations. THE ROLE This is not a slide-deck BA role. You will be embedded in day-to-day operations across our Sales, Customer Service, Warehouse, and Movers departments. Your job is to map how work actually flows through these teams, find where things break or slow down, and use data to fix them. You will own the full cycle: identify the problem, collect and analyze the data, design the improved process, and measure the results. WHAT YOU'LL DO Process Optimization: Map and audit operational workflows across Sales, Customer Service, Warehouse, and Movers. Identify bottlenecks, redundancies, and failure points, then design and implement streamlined processes. Data Collection & Analysis: Build dashboards and reports that track key operational metrics — conversion rates, occupancy by facility and CBM, collections performance, and service delivery times. Use these to surface actionable insights, not just charts. Cross-Functional Collaboration: Work directly with department heads (Sales, Ops, Warehouse, Movers, Accounting) to define requirements, translate operational needs into system specifications, and ensure solutions actually get adopted. Automation & Tooling: Design and document automation workflows using flowcharts, sequence diagrams, n8n, or similar tools. Collaborate with the AI team to integrate automation into existing processes and reduce manual work. Performance Measurement: Set up measurement frameworks so every process change is tracked against clear KPIs. Report findings to leadership in concise, decision-ready formats. Documentati