IT Engineer - Apply

The role of IT Engineer will be responsible for providing efficient andcustomer-focused technical support to users across the organization. The rolewill manage day-to-day IT support requests, troubleshoot hardware, software,network, NAS / File Server, Intune and Microsoft 365-related issues, and ensuretimely resolution in accordance with defined SLAs. • Provide Level 1 IT support via phone, email, service desk, andin-person channels. • Log, prioritize, track, and resolve incidents and servicerequests within agreed SLAs. • Troubleshoot basic Windows, hardware, software, printer, andnetwork connectivity issues. • Support Microsoft 365 applications including Outlook, Teams,OneDrive, Word, and Excel. • Provide basic support for Microsoft Intune, including deviceenrollment, application deployment, and compliance issues. • Assist with basic Microsoft Defender endpoint security alertsand troubleshooting, escalating security incidents when required. • Provide basic SharePoint and OneDrive support, including access,permissions, and synchronization issues. • Support basic Wi-Fi, VPN, LAN, and internet connectivitytroubleshooting. • Assist with user account, access, mailbox, and license requests. • Maintain accurate IT asset inventory and support deviceallocation, replacement, and collection. • Document troubleshooting steps and resolutions accurately in theITSM/ticketing system. • Maintain and contribute to knowledge-based documentation andFAQs. • Escalate complex or unresolved issues to L2/L3 support teamswith complete troubleshooting details. Requirements • 4–5 yearsof hands-on experience in IT service desk, desktop support, or technicalsupport. • Provenexperience troubleshooting Windows operating systems, hardware, software,printers, and basic network connectivity issues • Hands-onexperience supporting Microsoft 365 applications including Outlook, Teams,OneDrive, Word, and Excel • Hands-onexperience with Microsoft Intune for device enrollment, application