Change Management Consultant, Scams

Job Description Working closely with the Change Lead, you’ll support the planning, execution and embedding of change activities across all stages of AFCA’s Scams EDR (external dispute resolution) program. You’ll assess impacts, engage with stakeholders, build readiness, and help ensure AFCA staff and members can confidently adopt new processes, technology and ways of working for the program. This is a hands‑on, dynamic role where you will facilitate engagement, analyse risks, support communicat…