Business Analyst - Insurance Transformation (Hong Kong)

As a Business Analyst – Insurance Transformation, you will drive transformation initiatives across Life & Health Insurance operations within a large‑scale banking environment. You will work at the intersection of business and technology, translating requirements into actionable solutions while ensuring alignment with operational, regulatory, and customer experience objectives. What You’ll Do and How You’ll Succeed Business Analysis & Requirements Management - Elicit, analyse, and document business requirements across underwriting, claims, policy servicing, and risk controls. - Translate business needs into functional specifications, user stories, and process documentation. - Ensure requirements are clearly defined, traceable, and aligned with business objectives. - Facilitate workshops and discussions with stakeholders to validate requirements and priorities. Process Analysis & Transformation Support - Analyse current‑state processes to identify inefficiencies, gaps, and improvement opportunities. - Support the design of target‑state processes aligned with transformation goals. - Assist in process re‑engineering initiatives to improve operational efficiency and customer experience. - Ensure business processes align with regulatory and risk control requirements in a banking environment. Solution Design & Delivery Support - Collaborate with technology teams to ensure business requirements are accurately translated into system functionalities. - Participate in system design discussions to align solutions with business workflows and operational needs. - Support implementation activities, including functional validation and alignment with business expectations. - Work closely with delivery teams to ensure timely and accurate execution of transformation initiatives. Stakeholder Management & Communication - Engage with business stakeholders across operations, risk, and product teams. - Communicate complex concepts